Chapter 5

Organizing and Writing Business Messages

When making an e-mail you can use Guffrey 3x3 Writing Processes. There are :

There are two outline format to organize the ideas when writing an e-mail :
a. Format for alphanumeric outline
b. Format for decimal outline

You can use audience respons to determine pattern of organization. If you predict the audience respons is pleased, middly interest or neutral, you can use direct pattern to inform them about your information or idea. On the other hand, if you predict audience response will be displeased, dissapointed, and uninterested with your information, you can use indirect pattern. This is the example of direct and indirect pattern :

By using Indirect pattern, you show respect of audience feeling and you can minimizes the negative reaction.

These are some important elements to make a coherent sentence and paragraph: 
- Sustaining the key idea
- Dovetailing sentences
- Using pronouns
- Including transitional expressions